Called the Regional Manager of Insurance, Guwahati at 1427hrs. Was advice by his PA to call the Motor department 0361-2523662. I then call the motor department and was informed that the report has already been sent to their Divisional Office (Mr.B.C.DAS,D.M) in Itanagar/Naharlagun. He even informed me that the claim could not be kept pending since it is a total lost claim and I have submitted all the required documents. I then call up the Divisional Manager of Naharlagun division, Arunachal Pradesh at1431hrs. He inform me that they have received the letter from Guwahati Offce. He took my mobile phone number and told me that he will be advising me after updating himself with the case.