Formal Grievance Escalation to Mumbai Metro

To 

The Nodal Grievance Officer, Mumbai Metro Rail Corporation Limited (MMRCL),

Subject: Vending Machine Failure and Unprofessional Staff Conduct at Siddhivinayak Station

I am writing to formally lodge a complaint regarding a service failure and highly unprofessional behavior by station staff at Siddhivinayak Station on the morning of September 1, 2026.

Transaction Details:

Date & Time: 1st Sep 2026, 08:29 am

Amount: ₹30.00

Merchant: MUMBAI METRO RAIL CORPORATION LIMITED

Transaction ID: 082926595872

Incident Description:

I attempted to purchase a paper ticket via the automated vending machine at Siddhivinayak Station. The UPI payment of ₹30.00 was successfully deducted from my account (

screenshot attached), but the machine failed to dispense the ticket.

When I approached the booking counter for a refund, I was redirected to customer care near the security area. The customer care representative then redirected me back to the booking counters. At that time, there were no other passengers in line. I approached one of the two active counters and explained the situation. I then approached the other lady at the second counter and explained it again.

Instead of providing assistance, the staff completely dismissed my valid issue and openly mocked me. While the unprocessed refund is an operational error, the primary issue here is the unacceptable conduct of your personnel. Station staff are employed to assist passengers and ensure a smooth transit experience—the very foundation of the metro network's operations and revenue. Being mocked by the people whose explicit responsibility is customer service is deeply insulting and reflects poorly on MMRCL's standards.

I subsequently swiped my metro card to enter the station and returned to customer care. The representative informed me they were not allowed to carry mobile phones but had a security guard take a photograph of the digital transaction receipt on my device. No immediate refund or grievance reference number was provided.

Required Action:

A review of the CCTV and audio footage at the Siddhivinayak Station booking counters shortly after 08:30 am to identify the staff members on duty and address their unprofessional conduct.

I expect a prompt resolution and a formal acknowledgment of this grievance.

Sincerely,

Your Customer 

The Moon The Stars and Me

The Moon, the Stars and Me

Song by Dolly Parton in 1989

Tonight I feel a chill in the air

As cold as that look on your face

I hear what you're saying but coming from you

Goodbye seems so out of place

Now how can you stand there and honestly say

There never were any real promises made

The moon is my witness

The stars will agree

They all heard you promise

You'd always love me

I know that it's true

But it's hard to believe

You lied to the moon, the stars and me

And what about all of those warm tender nights

Did they mean nothing to you

And where are the feelings I thought that we shared

Or have you forgotten them too

Did you think I could just put your memory behind

When your words are still so very clear in my mind

The moon is my witness

The stars will agree

They all heard you promise

You'd always love me

I know that it's true

But it's hard to believe

You lied to the moon, the stars and me

The moon is my witness

The stars will agree

They all heard you promise

You'd always love me

I know that it's true

But it's hard to believe

You lied to the moon, the stars and me

I know that it's true

But it's hard to believe

You lied to the moon

The stars and me

Click for the Video

Remove Them To Succeed in Life

Be driven by purpose not controlled by pleasure.

Chasing women: The habit drains your time, money, focus, and future while others are busy building their empires.

Procrastination: Constantly delaying tasks turns into regret, and what you delay today will defeat you tomorrow.

Negative mindset: Doubt is a "quiet killer." If you already believe you will fail, you become your own worst enemy.

Laziness: Dreams without effort die in silence, and good intentions don't pay the bills.

Vices: Uncontrolled habits and addictions will eventually end up controlling your life.

Complacency: Comfort is described as danger and the place where potential goes to die. The moment you stop growing, you start declining.

Rebuild Your Life

Actionable list of steps to rebuild your life

#Acknowledge and Sit with the Silence: Allow yourself to process the loss of your previous identity without rushing to fill the void immediately.

#Identify a Tangible Craft: Find an activity—ideally one involving your hands—that brings you genuine peace and disconnects you from the pressure of your former career.

#Prioritize Physical Action: Before trying to intellectualize your next career move, engage in daily, physical work to restore your mental belief and physical energy.

#Reject the Need for Speed: Deliberately choose to learn or build slowly. Focus on "mastery" so that your new foundation is solid and durable.

#Adopt a Service-First Mindset: Approach your new endeavors by focusing entirely on the quality of service provided, treating your work as if it were for someone you deeply love.

#Define Your "New Room": Identify one skill, craft, or dream that your old, high-pressure life never had the time or space for, and commit to pursuing it.

#Take One "Honest" Daily Step: Do not wait for a perfect plan. Take one small, authentic step toward your new goal every single morning.

#Practice for Seven Days: Dedicate yourself to these small, consistent steps for at least seven consecutive days to observe what new interests and strengths begin to "wake up" inside you.

#Reframe Your Past: View your previous decades not as lost time, but as the essential foundation that will support your new, truer life.

On Mother or Wives Day

By MS

Hello today is the day where we celebrate our mothers or wives. And to pay tribute to them I would like to explore their power and effect in the Bible and through that hopefully we can deepen our appreciation for them.

The first person everyone would think of would be Queen Esther. Her story is the most well-known in terms of a woman as most of the books in the Bible are written by men. Even so she has her own dedicated book. The story is essentially Esther and Haman fighting for favour of the king. Esther finds out about Haman's plan to kill all Jews through her father Mordecai. She is terrified of approaching the king even if she was the Queen as right before this the king had already banished the previous Queen Vashti for denying his request. This was a very dangerous time. Esther in the end has the courage to request the king to save her people. She used her power correctly in this story and in verse 4:16 she says 'If I must die, I must die.' I think that all mothers and wives are our guiding light and can help us correct our mistakes. This can be seen by another character in this book Zeresh, Haman's wife. The day before her husband's execution she told him (Esther 6:13) that since Mordecai - the man who has humiliated you - is of Jewish birth, you will never succeed in your plans against him. It will be fatal to continue opposing him.

So through this book I believe we can see how the power of a mothers/wifes words is highlighted here and how if following them and working as a team will bring us a great victory as the Jews had gotten and also bring us to great heights as King Xerxes and Mordecai had been at in the end.

We should then appreciate them to the fullest today and thank them for all the heavy lifting they do silently behind the scenes and show them some of the love and patience they have shown to us.